Support Tickets

Helpdesk is an optional module. You can enable or disable it from Settings → Modules. For full details — including how to activate it, what happens when you deactivate it, and upgrade behaviour — see the Helpdesk Module page.

ChargePanda includes a powerful ticketing system to help you provide professional support to your customers.

How it Works

1. Opening a Ticket: Customers can open a ticket from their dashboard by selecting a category and describing their issue.
2. Managing Tickets: Admins can view and reply to tickets from Admin Dashboard > Support > Tickets.
3. Internal Notes: Admins can add private notes to tickets that are only visible to other staff members.
4. Status Tracking: Keep track of tickets using statuses like Open, In-Progress, Closed, and Replied.

Categories

Organize your support queue by creating categories (e.g., Billing, Technical, Pre-sales) via Admin Dashboard > Support > Ticket Categories.